UK based contact centre 01227 284933 Lines open: 8am - 8pm Mon to Fri 9am - 2pm Sat

Is your pet a...


About your pet


A little bit about you


Important: Once you have purchased your policy we’ll send you an email which will include copies of your documentation.

We are trying to become a greener company by reducing the amount of paper we print, but if you would prefer to receive a copy of your documents by post please give us a call on 01227 284933.


Your Policy


Please read and tick the box to confirm you have accepted the ASSUMPTIONS about your pet.

Important information about your data

Insurance Factory Limited provide, administer and arrange Geoffrey pet insurance policies. Insurance Factory Limited will use your data for the purpose of providing you with a quote and this will include sharing data with insurers and other third parties. Insurance Factory Limited or the insurers will carry out checks with external databases such as credit reference agencies and publically available sources of information as part of this process to enable them to verify the information you provide, to assist them in providing the quote and for fraud prevention. If you have previously held a product with Insurance Factory Limited or obtained a quote in the past, they may carry out checks against the data they already hold on you.

Please read their Privacy Policy before continuing which sets out information about how your data is used and stored and who they share information with as well as information about your rights.

We’d like to keep you up to date on information and special offers about Geoffrey Pet products and services.

We want to ensure you are informed of how we plan to use your data and your rights in relation to our use of your data, so please review our Privacy Policy.

If you are happy to receive information and special offers from Geoffrey Pet in any of the following ways please select the relevant boxes.

You can stop receiving marketing information from us at any time by either using the link in each email we send you or you can contact us (please see the Privacy Policy for details of how to reach us).


Please take care that you have answered all the questions honestly and to the best of your knowledge. If you don’t, your policy may be cancelled or treated as if it never existed or your claims rejected or not fully paid.

  1. Third party liability is not covered at your place of work.
  2. You accept that previous, existing, ongoing, recurring medical conditions such as incidents, injuries and illnesses will not be covered by your pet insurance policy.
  3. You accept that claims for vet fees following an illness that occurred prior to, or within the first 14 days of your pet insurance policy start date will not be covered. Accidents will not be covered for the first 24 hours of your pet insurance policy start date.
  4. You accept that claims for death benefits resulting from an illness that occurred prior to, or within the first 14 days of your pet insurance policy start date will not be covered. Claims for death from an accident happening within the first 24 hours of your policy start date will not be covered.
  5. You are a resident of the United Kingdom, the owner and keeper of the pet, and the pet is kept in the United Kingdom at the address you have provided.
  6. Your pet has no vicious tendencies or been trained to attack.
  7. Your pet has not been the cause of any accident or legal action or third party liability claims.
  8. You have never had any special terms imposed on a pet insurance policy covering your pet.
  9. Your pet is not used for any guard, security, track racing, coursing, or used in connection to any business, trade, profession, commercial breeding or occupation.
  10. You agree to take proper and reasonable care of your pet at all times, in line with the Animal Welfare Act.
  11. Your pet must have received vaccinations/boosters within the last 12 months or as advised by your vet. If this is not the case, you accept that the medical conditions that your pet is normally protected against by such vaccinations/boosters will not be covered by this insurance policy.
  12. Your pet does not appear on the list of unacceptable breeds (see below).

Unacceptable Breeds

Any breed not showing within the breed picklist including American Pit Bull Terrier, Dogo Argentino, Fila Braziliero, Japanese Tosa, Pit Bull, Pit Bull Terrier, Irish Staffordshire Bull Terrier, Wolf, wolf hybrid, or a dog crossed with any of these, or any animal registered under the Dangerous Dogs Act 1991 and The Dangerous Dogs (Northern Ireland) order 1991 or Dangerous Dogs (amendment) Act 1997 or any subsequent amendments.

If you are unsure about any of the statements above, please call us on 01227 284 933.


I have not received the email about my documents?

We will send you your documents within 5 working days. Please ensure your email account is configured to accept our email and any spam or junk mail filters are switched off. Our system monitors the delivery of your documents and if we cannot provide them electronically we will send them via the post. However if you haven’t received them after 5 days please contact us on 0333 234 0632.

I can’t download my documents?

There could be a number of reasons why this occurs. Firstly, check you have entered your security credentials correctly. If you are still experiencing difficulties please contact us on 01227 284 955 and we will be able to help you.

I have forgotten the email address I provided you with?

Please contact our Customer Service Team on 01227 284 955 who will be happy to assist.

I wish to receive my documents in the post?

Please contact our Customer Service Team on 01227 284 955 who will be happy to assist.

I have deleted the email containing the link to my policy documents?

Please contact our Customer Service Team on 01227 284 955 who will be happy to assist.